What services are provided by the Registry?
• Upon request from an IHSS Social Worker or an IHSS recipient, the Registry creates customized caregiver lists for IHSS recipients looking to hire long-term caregivers based on their approved IHSS services and general recipient preferences
• The Registry provides access to training for caregivers & IHSS recipients
How can caregivers join the Registry?
Contact the Public Authority Registry at 1-866-351- 7722 and speak to a Registry representative or apply online.
Do caregivers need experience or training to join the Registry?
No experience is needed to join the Registry. Each caregiver must complete a Registry Application Workshop and state-mandated enrollment session.
Each IHSS recipient is responsible for training their caregiver(s) on how they would like their IHSS-approved tasks completed.
Additionally, the Registry offers free online training courses to all IHSS caregivers. Whether you’re new to caregiving or have years of experience, these training courses are a great way to grow your knowledge and confidence.
How do Registry caregivers find work opportunities?
Registry caregivers who regularly update their work schedules and preferences are referred out via lists sent to IHSS recipients, actively interviewing and seeking to hire caregivers with similar work schedules and preferences.
Registry caregivers may also find additional work opportunities by:
• Signing up for short-notice assignments
• Visiting our online job listings
For more information, contact the Registry Department at 1-866-351-7722
What are the responsibilities of an IHSS Recipient?
The consumer empowerment model was designed to preserve a recipient’s personal choice in seeking an in-home caregiver. IHSS recipients do all the interviewing, hiring, setting of work schedules, approving timesheets, training, supervising, and, if necessary, terminating the employment of their caregiver. IHSS recipients who need assistance with these responsibilities should contact their IHSS Social Worker.
How can IHSS recipients request a list of caregivers?
To use the Registry, IHSS recipients must first be “eligible” for IHSS services. Eligible IHSS recipients or their authorized representatives can then request a customized list of Registry caregivers by either:
• Contacting their IHSS Social Worker
• Contacting the Registry Department at 1-866-351-7722, Mon.-Fri. 8-5 p.m.
• Submitting an online request
All Registry list requests will be processed within one (1) to three (3) business days. For urgent situations, recipients should contact their IHSS Social Worker to determine whether they are eligible for Backup Caregiver Services or alternate resources. For emergency situations, call 9-1-1.
What is on a customized Registry caregiver list?
Customized lists contain names of screened Registry caregivers who meet the needs and preferences as disclosed by the IHSS recipients or requesting party (e.g., work schedule, primary language, approved IHSS tasks, etc.). The lists will have the caregiver’s name and phone number.
If a Registry caregiver is hired:
• The IHSS recipient or their authorized representative needs to notify the assigned Registry Coordinator and the IHSS social worker to report the name of the Registry caregiver who was hired and his/her start date.
Can the Registry call caregivers for IHSS recipients?
An IHSS recipient is considered the employer of their caregiver. Under the consumer empowerment model, the recipient is responsible for various employer functions, including calling, interviewing, hiring, training, approving timesheets, and supervising their caregiver. They can also appoint an authorized representative to assist with these responsibilities.
IHSS recipients who utilize Registry services have a Registry Coordinator assigned to assist them in navigating, managing, and maintaining their employer functions effectively.